Frequently Asked Questions about withdrawalonline.com

o comply with the legal requirements, your website or online store must provide the following:

• A clearly visible “Withdraw from Contract” button (or an equivalent wording), ideally placed in the website footer.
• A link to a publicly accessible withdrawal form (no customer login required) requesting the required information:
  • Customer name
  • Contract reference (e.g. order number)
  • Email address
  • An optional message field is recommended.
• A confirmation button such as “Confirm Withdrawal” to submit the withdrawal request.
• An automatic confirmation email sent immediately after submission, containing the customer’s withdrawal declaration together with the date and time of receipt.
• The withdrawal function must remain permanently available. Please note that every withdrawal request must still be reviewed individually by the merchant for its legal validity. Submission of the form does not automatically mean that the withdrawal is accepted.

With reference to Article 1 of the German Legal Services Act (RDG), we recommend adding a suitable notice to your Privacy Policy. Please note that this recommendation does not constitute legal advice.

Sample Privacy Policy Text

Online Withdrawal Form

To comply with our legal obligations relating to the statutory right of withdrawal, we provide an online withdrawal form.

The technical operation of this form is provided by withdrawalonline.com, a service offered by Fruits & Harvest, Alexander Kerscher.

When the withdrawal form is opened, a connection is established to the servers of withdrawalonline.com. During this process, technically necessary information (such as your IP address, date and time of access, and browser information) may be processed.

If you use the withdrawal form, the information you enter (such as your name, contact details, order information, and the content of your withdrawal declaration) will be processed solely for the purpose of receiving and handling your withdrawal request and forwarded to us as the responsible merchant.

Processing is carried out in accordance with Article 6(1)(c) GDPR to fulfil our legal obligations and Article 6(1)(b) GDPR for the performance of pre-contractual or contractual measures.

The data submitted through the withdrawal form is stored only for as long as necessary to process your withdrawal request and to comply with applicable legal retention obligations.

Further information about data processing by the technical service provider is available at:

https://www.withdrawalonline.com/privacy/

withdrawalonline.com is an online service that enables you to provide a legally compliant EU Withdrawal Button on your website or online store.

Simply create a project, receive your personal form link or HTML button code, and add it to your website within minutes.

withdrawalonline.com is especially useful for website builders such as Jimdo, Wix, Squarespace, and similar platforms where plugins or custom programming are limited or unavailable.

In general, the service works with virtually any website or e-commerce platform that allows you to insert a link or HTML code.

If you can publish content on your website, you can use withdrawalonline.com.

No. You don’t need a plugin, programming skills, or any technical experience. Simply copy and paste the provided link or HTML button into your website.

Usually within just a few minutes. After subscribing, you can create your websites or online stores, generate your personal withdrawal form, and immediately copy the link or button code.

our customers will be taken to a professionally hosted online withdrawal form where they can submit their withdrawal request.

The form is clean, easy to understand, and designed for a smooth user experience.

Yes. Each website or online store is created as an individual project. This keeps withdrawal requests, statistics, recipient email addresses, and settings completely separate. Our subscriptions can handle 1, up to 5 and up to 20 Domains (projects).

Yes.

Depending on your subscription plan, you can manage multiple websites and online stores from a single account.

Yes.

You are free to customize the button label.

We recommend using “Withdraw from Contract”, but you may choose another legally appropriate wording if preferred.

Yes.

You receive both:

• a direct link to your withdrawal form
• ready-to-use HTML button code

You can decide which option best fits your website.

The button should be easy for consumers to find.

Common locations include:

• the website footer
• the main navigation
• a customer service page
• any other clearly visible location

Yes.

All submitted withdrawal requests are immediately forwarded to the email address configured for your project.

Yes.

After submitting the form, the customer sees an on-screen confirmation and—provided a valid email address was entered—also receives an automatic confirmation email.

Yes.

Each submitted withdrawal request is assigned a unique Withdrawal ID, making technical identification and future reference much easier.

Yes.

Your dashboard displays the total number of withdrawal requests received for each individual project.

No.

withdrawalonline.com has been intentionally designed according to the principle of data minimization.

Your dashboard only records that a withdrawal request has been submitted—it does not permanently store its full contents.

Absolutely.

Whether you operate a website or an online store, you can integrate your own EU Withdrawal Button using withdrawalonline.com.

No.

This is one of the major advantages of withdrawalonline.com.

The service is equally suitable for websites, booking platforms, membership sites, digital services, and many other online businesses—not just traditional e-commerce systems.

No.

In most cases, adding a simple link or button is all that’s required.

No complex technical changes are necessary.

No.

withdrawalonline.com is a technical service for providing and transmitting withdrawal requests.

It does not replace legal advice or an individual legal assessment of your business.

No.

withdrawalonline.com does not permanently store the personal content of withdrawal requests in your dashboard.

The service is designed primarily as a secure technical transmission platform.

Only technical reference data is retained, including:

• Submission date and time
• Associated website or online store
• Order or contract reference
• Withdrawal ID
• Technical processing status

No.

These details are processed solely for transmitting the withdrawal request and are not permanently stored as personal data within the system.

No.

The content of the customer’s withdrawal request is not stored in your dashboard.

Because less stored personal data means less risk.

Data minimization reduces privacy risks, lowers potential liability, and results in a leaner and more secure system.

Yes.

Although personal data is not permanently stored, it is technically processed while transmitting the withdrawal request.

Therefore, withdrawalonline.com acts as a data processor under the GDPR.

Yes.

When subscribing, you agree to the included Data Processing Agreement (DPA), providing the necessary legal basis for processing and transmitting personal data.

All communication is protected using encrypted HTTPS connections.

In addition, the service has been designed from the ground up following the principle of data minimization.

Yes.

One of the key advantages of withdrawalonline.com is that it intentionally avoids unnecessary storage of personal information.

The platform is designed as a secure transmission service—not as a CRM system or long-term archive.

The website owner or merchant remains the data controller responsible for processing the withdrawal request after it has been received.

withdrawalonline.com is responsible solely for the secure technical transmission of the request.